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Fees are determined by the length of time spent on a case and according to the drugs, materials, consumables and diets used. A printed fee list is available on request. All fees, drug and diet charges are subject to VAT at the current rate. Clients will receive an itemised fee sheet for every consultation, surgical procedure or transaction.
Methods of Payment
We accept cash and most credit and debit cards as payment. As we are not a licensed credit broker we are unable to set up payment plans. We will always help you with completion of insurance documentation, and make no charge or this.
An estimate is always provided where a cat is admitted for hospitalisation or a surgical procedure. We try to be as realistic as possible with estimating costs of treatment, however if during the course of the treatment it looks likely that the estimate will be exceeded we will always try and contact you on the telephone numbers provided. In the event we cannot contact you, then we will undertake any additional work where we feel it is in the interests of the patient, and you would be liable for those costs.
Whilst we make every effort to send out reminders for vaccinations, it is your responsibility
to ensure that they are kept up to date and that they meet the requirements of any
boarding establishment used, country visited or pet insurance plan in force.
We hope that clients never have reason to complain about the standards of care received from our practice. If you are unhappy, please tell us and we will try and put things right.
Pet Health Insurance
We strongly recommend the principle of insuring pets against illness or accidents. It is the client’s responsibility to settle the account and then claim the fees from the insurance company. We recommend Pet Plan Insurance because of their excellent history of paying out for legitimate claims and because they also cover most dental problems which other insurance companies do not. Please ask for further details.
Ownership of Records
All documentation including case records, radiographs, and similar documents, are the property of, and will be retained by Jaffa’s Health Centre for Cats. Copies will be forwarded, on request, to another veterinary surgeon taking over the case.
We reserve the right to make an administration charge for this where we feel the workload involved justifies such.
All accounts are due for settlement at the end of each consultation, on the discharge of a pet or on the collection of drugs/diets. Should an account not be settled within seven days, a reminder will be sent and may include an additional accounting fee in respect of administrative costs incurred by us. Further reminders will incur further charges as will referral to our debt collection agency.
Clients who are unable to settle their accounts at the time of provision of veterinary services should discuss the matter as soon as possible with one of the partners. In exceptional circumstances (e.g. major surgical procedures) it may be possible to arrange payment by instalments, subject to certain conditions.
Anyone failing to pay as agreed will be subjected to our credit-control partner, Jill!
Cats requiring long-term medication must be examined by our veterinary surgeons at regular intervals. This interval will vary between 1 and 6 months depending on the case and the judgement of the vet.
Some of our flea and worm treatments are Prescription Only Medicines and can only be dispensed to pets that have been examined by our veterinary surgeon within the last 12 months; these examinations may incur a charge, however as most of our patients receive an annual health-check and vaccination, they would not normally need to be seen in addition to this in order to buy flea and worm treatment over the counter.
We can provide a written prescription for a medicinal product subject to certain conditions and a fee will be payable to us for this service.
“They dont like it up ‘em Capt Mainwaring!”